Bygen (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy is designed to inform you about how we collect, use, and safeguard your personal information when you visit our website, www.bygen.com.au (the “Website”).

 

By using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

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1. Information We Collect

We collect two types of information from you:

1.1 Personal Information You Provide: This includes information such as your name, email address, postal address, phone number, and any other information you provide when contacting us, making inquiries, or purchasing products through our Website.

1.2 Website Use Information: We may collect information about how you interact with our Website, such as your IP address, browser type, pages viewed, and the dates/times of your visits. This information is collected using cookies and similar technologies (see Section 5 for more details).

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2. How We Use Your Information

We use the information we collect to:

2.1 Provide Services:To fulfill your orders, respond to your inquiries, and provide customer support.

2.2 Improve Our Website: To analyze website usage and improve the design and content of our Website.

2.3 Communicate with You: To send you updates, newsletters, and promotional offers, if you have opted to receive them.

2.4 Legal and Security Purposes: To comply with legal obligations, protect our rights, and ensure the security of our Website and services.

3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

3.2 Legal Compliance: We may disclose your information when we believe it is appropriate to comply with the law, enforce our Website policies, or protect our rights, property, or safety.

3.3 Business Transfers: In the event that Bygen is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

 

4. Protecting Your Information
We implement a variety of security measures to maintain the safety of your personal information. This includes encryption, firewalls, and secure server environments. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand your preferences and improve our services.

5.1 Managing Cookies: You can control how cookies are used by adjusting your browser settings. Please note that disabling cookies may impact the functionality of our Website.

5.2 Third-Party Cookies: We may allow third-party service providers, such as Google Analytics, to use cookies and other tracking technologies on our Website. These third parties may collect information about your online activities over time and across different websites.

6. Links to Third-Party Websites
Our Website may contain links to other websites that are not operated by us. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights
You have the right to access, correct, or delete your personal information that we hold. If you wish to exercise these rights, please contact us at info@bygen.com.au.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Website, and the "Last updated" date will be revised accordingly.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@bygen.com.au